Travel Alerts

It's important to stay informed and on top of any events that could affect your holiday.
Zoom to this page for travel news and warnings.


 


MT KILAUEA VOLCANIC ERUPTION, HAWAII

Issued: 18 May 2018

We wish update customers that following the eruption and elevated seismic actitivy on 3 May (local time), Hawaii's Kilauea volcano has had an explosive eruption. The surrounding areas have been impacted by eruptions of lava flow from volcanic fissures and plumes of ash.  Please refer to your travel providers following service interruptions as they can best assist with making alternative arrangements.

​If you need assistance or advice, contact our 24 hour Emergency Global Assistance team on the numbers listed on our website or on your certificate of insurance.

News of this ongoing event has been widely publicised. If you enter into a policy after an event has occurred, cover may not be available for that event.

For policies issued prior to 6:30pm NZST 4 May 2018 there is provision for cover.  For policies issued after 6:30pm NZST 4 May 2018 there is no cover for any claims arising from this event.

If you entered into a policy after 6:30pm NZST 4 May 2018, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Kilauea volcanic ash cloud. Read more on cover for Mt Kilauea Hawaii, USA.

VOLCANIC ERUPTION OVERVIEW

Issued: 23 February 2018

Mt. Sinabung, Sumatra, Indonesia – Erupted on 13 January
Mt. Agung, Bali, Indonesia – Erupted on 16 January
Mt. Mayon, Philippines – Impending Eruption

As Mt. Sinabung has already erupted, and Mt. Mayon is experiencing an impending eruption, they are now known events. This means that we will treat any claims related to volcanic activity from policies purchased after 16 January 2018 as ‘foreseen’ and therefore not covered under a relevant insurance policy. Even so, if you would still like us to consider whether your loss is covered then please submit a claim.

For details on cover for Mt. Agung please refer the travel alerts below.


MOUNT AGUNG VOLCANO, BALI, VOLCANIC ERUPTION

Updated Alert: 22 November 2017
Original Alert Issued: 18 September 2017

Mount Agung, Bali, Indonesia has begun erupting. There is still an exclusion zone in place with public activity prohibited within a proximity of 7.5 kilometres and 6 kilometres in some areas. No flights to or from Bali have been affected at this stage and Bali's international airport remains open.  We are now issuing a cut-off time for new policies purchased for this known event.

IF YOU PURCHASED A POLICY AFTER MIDDAY (AEST) 22ND NOVEMBER 2017: MOUNT AGUNG IS EXCLUDED

For Zoom policies purchased after midday (AEST) on 22 November 2017 cover is not available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events were not considered unforeseen at the time of purchase.

We are monitoring the situation and will advise if and when this position changes.

Safetravel.govt.nz is urging travellers to monitor local media, follow instructions from local authorities and contact airlines if the volcano does erupt.

IF YOU PURCHASED A POLICY BETWEEN 9AM (AEST) 6TH NOVEMBER 2017 AND MIDDAY 22ND NOVEMBER 2017: COVER IS AVAILABLE

For Zoom policies purchased between 9:00AM (AEST) on 6 November 2017 and midday (AEST) on 22 November 2017 cover is available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events were not considered unforeseen at the time of purchase.

For further information please refer to Zoom's original travel alert issued on 18th September 2017.


MOUNT AGUNG VOLCANO, BALI EXPECTED ERUPTION

Issued: 25 September 2017
Original Alert Issued: 18 September 2017

The number of tremors recorded at Bali’s Mt Agung volcano has increased with warnings it could erupt at any time.

Indonesian authorities raised the volcano’s alert status to level four on Friday 22 September following a dramatic increase in seismic activity. Local authorities have temporarily suspended all outdoor activities such as hiking and camping activities in proximity to the crater, with an exclusion zone of 12 kilometres declared around the mountain.

Plumes of volcanic ash are an aviation safety hazard and an eruption of Mount Agung could impact air travel in the region. Airlines and airspace regulators are closely monitoring the situation.

Safetravel.govt.nz is urging travellers to monitor local media, follow instructions from local authorities and contact airlines if the volcano does erupt.

Here are some popular airline links to  travel alerts and flight schedules.

Airline News Link Contact Number
 AirAsia  +62 804 1333 333 (Bali)
 Garuda Indonesia  +62 21 2351 9999 (Bali)
 Jetstar  13 15 38;  ++64 9975 94269 (NZ)
 Malaysia Airlines  +603 7843 3000 (outside Malaysia)
 Qantas  13 13 13;   +62 21 2555 6300 (Bali)
 Singapore Airlines  13 10 11;  +65 6223 8888 (Singapore)
 Virgin Australia  13 67 89;  0800 67 0000 (NZ)




 



 

For Zoom policies purchased up to 1:00PM (NZST) on 18 September 2017, cover for travel service disruptions due to an eruption of Mount Agung is available.

For Zoom policies purchased after 1:00PM (NZST) on 18 September 2017, cover is not available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events are no longer considered unforeseen.

Please see more information that will apply to your travel insurance policy with Zoom.

 
Cover holder at Lloyds