Contact Zoom


Travel is great, until something goes wrong. We're here to help, whether you have a question
about what we cover, need to make a claim, change or cancel a policy or
need help in an emergency, you can reach us in a number of ways. What are you waiting for? Zoom to it!
 

OPENING HOURS

Call Centre Hours
Monday to Friday 11:00am - 7:30pm
 



(Monday to Friday 11:00am - 7:30pm)
CUSTOMER SERVICE & SALES

Within New Zealand 0800 834 606

From Overseas + 64 9886 4758

[email protected]

CLAIMS ENQUIRIES

Within New Zealand 0800 263 373

From Overseas +61 7 3164 3286

[email protected]nz

CHRISTMAS OPENING HOURS

Christmas Eve - 11:00am - 7:30pm
Christmas Day - Closed
Boxing Day - Closed
27.12.2019 - 11:00am - 7:30pm
30.12.2019 - 11:00am - 7:30pm
New Year's Eve - Closed
New Year's Day - Closed

24/7 EMERGENCY HELPLINE

In an emergency situation, time is critical.  Contact our emergency assistance
service as soon as possible if you need to get to hospital, are in an accident, require medical
evacuation or repatriation.
 

CALL 
(+) 64 9884 0229
EMAIL
[email protected]

OTHER WAYS TO REACH US

Write to us using snail mail: Level 12, 338 Pitt Street, Sydney, NSW, 2000