Mt Agung Volcano, Bali

With an increase in volcanic activity at Mount Agung in Bali, Indonesia, officials have heightened the alert level and extended the evacuation zone around the volcano.  As a result, we have issued cover cut-off times for Zoom policies purchased for this known risk.

We will continue to monitor the situtaiton and update this page should the position change.



Updated Alert: 29 June 2018

We are aware that some of our customers may have been affected by the ongoing eruptions of Mount Agung, Bali, Indonesia. Mount Agung continues to erupt and began spewing smoke and ash two kilometers into the air on 28 June 2018, resulting in flight cancellations in and out of Denpasar.

Denpasar Airport remains open, but all travellers are being advised to check with their airlines about specific flights. 
Please refer to our airline information below.

Cover is only available for Mount Agung if you purchased a policy before midday 22nd November 2017.  If you entered into a policy after this time, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Agung volcanic ash cloud. 

Coverage is available for claims relating to an impact to your travels that arise from unforeseen volcanic ash cloud activity and other unforeseen natural disasters while you are in Bali, but not for current, known volcanic activity. If you're looking to buy travel insurance for your upcoming Bali trip, visit our Bali page to get a quote on Bali travel insurance.

Issued: 18 September 2017

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

According to the BPBD, there has been more than 99 “rumblings” during the period ranging from August to September.

As of today no flights have been reported cancelled or diverted. However in the future, the airlines may cancel or divert flights into and out of Denpasar.

Volcanic ash is a serious safety concern for aircrafts, and airlines are monitoring the situation closely.  For a full list of affected flights, you should check the travel alerts or flight schedules of your chosen airline.

Here are some popular airline links to check for travel alerts and flight schedules. AirAsia, Air New ZealandGaruda Indonesia, Jetstar, Malaysia Airlines, Qantas, Singapore Airlines and Virgin Australia.



  • The mountain is still under alert status and New Zealanders currently travelling in Bali are urged to maintain a distance of at least 3 kilometers (1.8 miles) radius from the crater.

  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to Mt. Agung volcanic activity, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.

  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of Mt. Agung volcanic activity.

IF YOU haven't departed yet:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt. Agung volcanic activity and you have not yet departed, you may have provision to claim for cancellation or rearrangement of your journey (whichever is the lesser).

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.


Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 1:00PM on 18th September 2017 we would expect that this was done with an awareness of the latest  Mt. Agung volcanic activity.  For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt. Angung volcanic activity.


In the event of a claim covered by your policy, you must take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred.  By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

New Zealanders travelling in Indonesia are encouraged to plan accordingly.  We encourage you to follow the website for current travel advice for Indonesia.